Published Articles

Personal Customer Contact…..Basic Blocking & Tackling…..Where Your Company’s Future….is Ultimately…. Decided….!

Published Articles
Published in

American Printer

on Thursday, July 12, 2018

By Sid Chadwick

“I try to do the right things at the right time. They may just be little things, but usually they make the difference… between winning… and losing”…….Kareem Abdul-Jabar

INTRODUCTION:

Their CSR’s were writing “Thank You Notes”…for the first time….ever….. to neglected customers…and ….customers who had not bought --- in over six months.

There were over 150 of them….

I had asked that they each write one “Thank You Note” --- each day….to a neglected customer they’d called, or to a supplier, or to a fellow employee --- who had helped them in some way.

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Secrets… for Hiring Talented….Invaluable New Employees…..

Published Articles
Published in

American Printer

on Thursday, July 5, 2018

By Sid Chadwick

 “Genius may have its limitations…..but stupidity is not thus handicapped.”….……….L. Ron Hubbard

INTRODUCTION:

A couple of decades back, a small but unusually talented group of academics --- serving our great industry ---- got together --- and --- over the next decade…. hammered-out --- a highly regarded “accreditation process”… for Graphic Communications Programs --- at institutions of higher learning.

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“Quote Log Spreadsheet Management”….Is One More Tool… Most Organizations…Overlook…..!

Published Articles
Published in

American Printer

on Friday, June 29, 2018

By Sid Chadwick

“When the great scorer comes to write against your name, he marks not that you won or lost, but how you played the game.”………………..Grandland Rice

INTRODUCTION:

We’re only talking about --- improving your “Quote-Hit Ratio” --- over…. 50%..........

As I was reviewing my client’s Quote Log Spreadsheet, a request from a different West Coast client --- popped-up in my email:

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Is This Business…. Really ….This Easy……….???

Published Articles
Published in

American Printer

on Thursday, June 21, 2018

By Sid Chadwick

“You can observe a lot…by just watching”……..Yogi Berra

INTRODUCTION:

My interviews were going well……It was a new project for a long-term client, who recently expanded…. their Wide-Format capabilities

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https://americanprinter.com/columnists/sid-chadwick/060818-healthcare-sid-chadwick-ampr

Published Articles
Published in

American Printer

on Thursday, June 14, 2018

By Sid Chadwick

“Care, and not fine stables….make a good horse…”……Danish Proverb

INTRODUCTION:

I’ll be going to a client next week, that’s slowly gotten themselves into what I’ll call “a tight corner”.

Customers are not being taken care of, as they once were.

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Leadership Should Be Asking: “How Do I Improve Results…If I’m Not Willing To Change What I Do?”

Published Articles
Published in

American Printer

on Wednesday, June 6, 2018

By Sid Chadwick

“We’re kicking ass…. in May and June…..now I’ve got to convince a few that we’re not overworked….and we’re fortunate to have this new-found business…...”…..Sr. V.P., Sales & Marketing

INTRODUCTION:

He was relatively new to his organization…….he was still in that “getting to know each other --- honeymoon period.”

His new employer had contracted for “digital surveys”…. for years, with less than spectacular results……low response rates…….few volunteered comments…..and few immediate follow-up opportunities…. for additional business.

That newly hired Sr. V.P., Sales & Marketing --- was pushing for our customized, written Customer Survey Model….he and I went back two decades….and in effect, he’d stuck his neck out to get the approval.

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Do Your Employees Know The Background…..Of Their Employment……?

Published Articles
Published in

American Printer

on Thursday, May 31, 2018

By Sid Chadwick

“An intellectual is a man who says a simple thing in a difficult way…an artist is a man who says a difficult thing…. in a simple way….”…….Charles Bukowski

INTRODUCTION:

With some frequency, I’m asked to review a client’s Compensation Plan….for Sales Reps….CSR’s…..Inside Sales Reps……Plant Managers……..and occasionally --- a company President. (In today’s business environment, much --- and particularly pay plans --- for critical positions --- are changing.)

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When We Put It In Writing….It Becomes Important….

Published Articles
Published in

American Printer

on Thursday, May 24, 2018

By Sid Chadwick

 “It requires wisdom to understand wisdom…..the music is nothing if the audience is deaf…”……………………………..Walter Lippman

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“Good Morning, God…..What Can I Do For You, Today….?”

Published Articles
Published in

American Printer

on Wednesday, May 16, 2018

By Sid Chadwick

“Good Morning, God…..What Can I Do For You, Today….?”…Earl Barber, at a Kairos Weekend Retreat

INTRODUCTION:

I believe there are “Profound …Movements&r

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Company Consolidation……Hitting….. New Momentum

Published Articles
Published in

American Printer

on Thursday, May 10, 2018

By Sid Chadwick

“Any fool can make things bigger… more complex….and more violent…. It takes a touch of genius --- and a lot of courage --- to move in the opposite direction.”……………….Albert Einstein

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