Published Articles

How Does A Modest Web Printer...With No Outside Sales Reps... Gain 24 New Customers…By Referral…All - In Less Than 12 Months…?

Published Articles
Published in

American Printer

on Wednesday, April 4, 2018

By Sid Chadwick

“Great Customer Service…. prompts us to share those encounters….with others”………………...Forward Day by Day

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Communications….Including Listening……Is Key

Published Articles
Published in

American Printer

on Thursday, Mar.22, 2018

By Sid Chadwick

“Researchers discovered that people who knew each other well understood each other no better than people who’d just met!....Even worse, participants frequently overestimated their ability to communicate, and this was more pronounced with people they knew well”……….University of Chicago Booth School of Business

INTRODUCTION:

Hubris….and arrogance…..don’t often recognize themselves………(until after the game is lost….)

We recently delivered several Customer Survey Reports --- that “rattled” our survey client sponsors --- there were SURPRISES… --- on practically every page….

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“Pressroom Disruption”….Is Alive and Well…..In A Few Organizations

Published Articles
Published in

American Printer

on Wednesday, Mar. 14, 2018

By Sid Chadwick

“A Dream
Written Down With A Date
Becomes a Goal
A Goal --- Broken Down Into Steps… Becomes
A Plan…
A Plan….Broken Down by Action
Becomes Reality”……………………………………Michael Brabandt

INTRODUCTION:

DISRUPTION”…. does not come….necessarily….from outside our industry. 

Last week, in summary discussions at our Pressroom Performance Workshop, a Press Crew Leader…..stepped out of the shadows:

“I think we can increase our Press speeds….. over 1,000 impressions per hour (IPH) ……tomorrow.”….

That was Wednesday.

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If Our Eyes Are Closed…..No One Can See Us…..!

Published Articles
Published in

American Printer

on Wednesday, Mar. 7, 2018

By Sid Chadwick

“Participants in this bizarre story….that won’t die….won’t go away…….are acting like……‘If our eyes are closed…..no one can see us’…”…….MSNBC Commentator

INTRODUCTION:

This is about changes in our society….in our culture….that generate ….penalties…..much because of a lack of prompt feedback….to key participants.

Case No. 1. We’ve just finished a profound Pressroom Performance Workshop. One participating organization (with 18 Pressmen attending) acknowledged that lack of ….or delayed major press maintenance…….. …………..inevitably leads to slower running equipment….costly production disruption….and missed deliveries.  Yet, major press maintenance (daily, weekly, monthly)….is recognized as required, to keep a plant profitable………..However, no one was checking and reporting ……and there were no “internal” penalties…other than down equipment, and broken customer promises…….Discussions lead to acknowledgement of opportunities to capture hundreds of thousands of dollars…..of additional revenue….at profitable margins.

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A Few Clients Earn Additional Millions --- from Our Customer Surveys….And Others…..Not So Much…..!

Published Articles
Published in

American Printer

on Wednesday, Feb. 28, 2018

By Sid Chadwick

“You can not teach a man anything….you can only help him find it within himself”………………………..Galileo Galilei

INTRODUCTION:

We not so long ago delivered a “2018 Customer Survey Analysis & Report”….to a client…..whose customer survey response rate ---was…….41%........!

Review Cost Savings from Rules and Routing

Subsequently, their Plant Manager…..sent me an unsolicitedphoto of their president…..reviewing detailed Customer Survey results……with their Production and Customer Service Teams (….the room was “packed”)……Their Plant Manager said he was…proud…. he had a president who would take……immediate action…. on significant opportunities we’d uncovered …….at current customers.

The majority of their busine

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Do You Know……Which Customers……Value Your Company…..Most……?

Published Articles
Published in

American Printer

on Wednesday, Feb. 21, 2018

By Sid Chadwick

Q: “I hear your sense of uncertainty re. what to do next……..Does your senior management team know which customers value you most?................A: (After a 5 second pause)…”No, we don’t”……CEO Peer Group Check-in Discussion

INTRODUCTION:

That discussion occurred with a company that’s growing about 20% a year, and with a history of making well over 10% --- bottom line……however….something doesn’t “feel right” to them….and they can’t put their finger on it……

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Running Out of Time…….Every Month……?

Published Articles
Published in

American Printer

on Wednesday, Feb. 14, 2018

By Sid Chadwick

If “Cash Flow” is tight for what I desperately need to re-invest, how do I insure that we don’t lose money….any given month?.........CEO, Peer Group Meeting

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Why Should I Stay…..?

Published Articles
Published in

American Printer

on Thursday, Feb. 8, 2018

By Sid Chadwick

“We also  test for ‘desire to learn’…..if a prospective employee doesn’t have an innate desire  to learn, there’s no need for us to invest our resources --- when there’s a built-in limitation – from the very beginning.”….................Tony Tedeschi, President, Piedmont Press & Graphics Warrenton, VA

Introduction:

The days of cheap labor

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Who’s In Denial……re. Company Value…?

Published Articles
Published in

American Printer

on Tuesday, Jan. 30, 2018

By Sid Chadwick

“You just don’t luck into things as much as you’d like to think you do. You build step- by-step, whether it’s friendships or opportunities.”………..Barbara Bush

Introduction:

Money CostLet’s see, Fuji just bought Xerox for ….almost $2 billion….less then the

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“Yes….We Have Permission To Show This Chart….To You…..”

Published Articles
Published in

American Printer

on Wednesday, Jan. 24, 2018

By Sid Chadwick

“Four things come not back: the spoken word, the spent arrow, the past, the neglected opportunity…”…………Omar Ibn Al-Halif

INTRODUCTION:

We have a relati

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