Published Articles

Do We Avoid…Even Run From….Recognizing…..Ourselves……..?

Published Articles
Published in

American Printer

on Thursday, April 13, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“I will walk --- before I fly United again.”….. John M. Dowd The Wall Street Journal

INTRODUCTION:

What the CEO of United Airlines said yesterday to reporters, as he defended --- airport police treatment -- of a distressed passenger, will not soon be forgotten --- by anyone who watched the scene --- on national news.

Of a similar vein, in over 25 years of developing and reporting client’s Customer Survey feedback, I have no memory of any client --- ever --- saying, “I don’t believe what you just reported a customer said.”

The old cliché, “People know the truth when they hear it (….or see it)”….is perhaps…exhibit A.

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Is There a Void….of…Differentiated Suppliers….in Your Community….?

Published Articles
Published in

American Printer

on Thursday, April 6, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“I had no clue that Resource and Website existed….I’m startled Texas has eleven Chapters… one less than 30 miles, and two more --- within 100 miles of my plant…! ”……New Owner, Alpha Graphics Franchise…at Business Development Director’s Peer Group Meeting

INTRODUCTION:
The website is “afpnet.org”.

Under “CHAPTERS” at that website --- you’ll find over 170 Chapters --- in the U.S.Each Chapter tends to meet monthly…. with between 50 and 150+ executive directors….at their monthly luncheons.

Educational Programs……are continuous. (And Chapters are always looking for “relevant Programs --- for next year’s meetings”.)

And “Print”….is still the number one fundraising medium --- for non-profits.

Most communities couldn’t function without their non-profit organizations……And most communities know who supports their non-profits.

One of our clients …serves five counties’ fundraising efforts --- for one of their non-profit customers. When I say “serves”…I m

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Do You Dare Identify……What’s Missing…?

Published Articles
Published in

American Printer

on Wednesday, March 29, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“The power of accurate observation is commonly called cynicism --- by those who have not got it.” ………………………..George Bernard Shaw

INTRODUCTION:
I’ve reached a conclusion that’s left me a bit…..“unnerved”.

We should not provide company owners….or senior management…. with too many opportunities --- at one timeWhen we do that, they may appear to become traumatized….even…..tentative.

We just began delivering Customer Survey results to a modest company, whose owner and president --- had become despondent last year. He called us in November --- to help “quickly right the ship”.

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Are We Blind………Or Just Can’t Read…..?

Published Articles
Published in

American Printer

on Wednesday, March 22, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“Human history becomes more and more a race between education…. and catastrophe….” ….H. G. Wells

INTRODUCTION:
What I witnessed at one of the client’s major press light-booths --- caused me to ask the Pressroom Supervisor --- after we’d returned to the discussion room, “Your Pressman can’t read, can he?”

He instantly hung his head, silently indicating, “You caught me…..”

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Are You…Uncomfortable….Yet…?

Published Articles
Published in

American Printer

on Wednesday, March 15, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“From what we’ve all learned, we’ll radically change the financial performance….and value…. of each organization here.…plus… obviously have the tools to go selectively hunting for other companies…that don’t know what we now know… Why do you think there were not more organizations here --- in attendance?”  ......Plant Manager (and Part-Owner), Attending our Pressroom Performance Improvement Workshop

INTRODUCTION:
Two long days of collaborative discussions --- breaking down mental barriers…..and one late-night, profound --- homework assignment.


That’s generally what’s required to “break-down the barriers of denial” --- including “hard-crusted, decades-old habits and perceptions” --- while also developing trust --- for “open discussions, and collaboration” --- of what is not just possible --- but practical…… and quickly --- achievable.

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Why --- A Business Development Director’s Peer Group…?

Published Articles
Published in

American Printer

on Wednesday, March 8, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“We’re up 22% so far this year, and….it’s all about our new business development skills and activities….that we’ve learned” ….Business Development Director’s Peer Group Member

INTRODUCTION:
Our Agenda for our Business Development Director’s Peer Group -- over two days --- was full……..several attendee said it was, “loaded”.

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How Can Your Print Shop Improve Its Profits?

Published Articles
Published in

GreensheetBiz

on March 3, 2017

By Sid Chadwick          

How well a printer understands its costs and product and customer mix—as well as its relative productivity and pricing for different mixes of work—can drive its improving profitability. If not studied and understood, it’s inevitable that the printer will be in a “stuck” position or profit purgatory (i.e. never really improving). For instance, factory wage costs are not closely dependent on whether or not a printer produces a project. Thus, a few plants have gone to “flexible hours,” depending on whether or not there’s enough work. Most printers recognize that their production teams have different speeds of production. When work’s not backed-up or the printer has work it’s not familiar with—or it has a production mix that doesn’t fit its equipment and personnel—production slows.

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What Determines… Who Is Still Here --- In Five Years……?

Published Articles
Published in

American Printer

on Thursday, March 2, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“I don’t know how a company stays focused on, and integrating --- what they need to be doing, how they need to be thinking…. if they don’t have someone like you looking over their shoulder…!” ...Client President, After A Day of Intense Discussions

INTRODUCTION:
Do we see ourselves…. do we see what’s missing in our thinking…….and our vision…….and what that can ultimately cost us……?

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I Need For You To Hold Me Accountable

Published Articles
Published in

American Printer

on Wednesday, February 23, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“When I look back on all these worries, I remember the story of the old man who said on his deathbed that he had had a lot of trouble in his life, most of which never happened.” ……………..Winston Churchill

INTRODUCTION:
A call from a respected speaker and consultant yesterday --- allowed me to hear from her that ---- from academics she had recently visited at a well-known Arizona University --- only about one in about one hundred companies measure, report, track, for --- ‘Continuous Improvement’ --- strategic performance issues.

I agreed with her report.

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Over $600,000+ In Additional Bottom-Line Margin - And Mostly In 4th Quarter

Published Articles
Published in

American Printer

on Wednesday, February 15, 2017

By Sid Chadwick, Chadwick Consulting, Inc.

“Four things come not back: the spoken word, the spent arrow, the past…. the neglected opportunity.” ………….Omar Ibn Al-Halif

INTRODUCTION:
Last week, a President began his “Financial Check-in” --- at our CEO Peer Group. His opening comments left the Peer Group’s members --- quiet…..very quiet.

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