Published Articles

When We Put It In Writing… It Becomes Important

Published Articles
Published in

American Printer

on May 26. 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“I long to accomplish a great and noble task, but it is my chief duty to accomplish humble tasks as though they were great and noble.” …Helen Keller, The 16 Characteristics of True Champions

16 Characteristics of True ChampionsINTRODUCTION: 
Reliable performance for customers --- is not a mystery. What’s required is organizational commitment, and discipline.

Our host CEO could not answer a most basic question: “Does your pressroom maintain a maintenance log --- on every piece of equipment?” His response, in a group setting, after a moment’s hesitation:“I don’t know.”

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Better Quote Management… and Measurement… Pays-Off… Quickly…

Published Articles
Published in

American Printer

on May 19, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“A hunch is creativity trying to tell you something….”       Frank Capra, 1001Smartest Things Ever Said , The Lyons Press

INTRODUCTION: 
Not one company in the room was managing a “Quote Log”…..What a waste….!

Managing Quote LogNot one company owner knew his/her quote hit ratio, or had their Sales Reps and CSR’s --- purposefully --- follow-up their quotes --- before ….the award….! (One company president sheepishly offered, “We used to do that….”) 

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Would We Change Our Priorities….If We Had Better Information…?

Published Articles
Published in

American Printer

on May 12, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“We had no idea you had these capabilities…”…Typical Comment from Current Customers….in A Survey Report Just Delivered --- Where 100’s Of Additional Products Offered In Their Customer Survey --- Were …. Requested.

INTRODUCTION: 
Why do we pursue time-consuming, expensive prospect development….when we have significant demand, at decent margins --- for what we offer now --- at current customers? 

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Do You…and Your Organization… Have Proper Priorities... That Are Measured…?

Published Articles
Published in

American Printer

on May 5, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“If you want something new, you have to stop doing something old.”………………...Peter F. Drucker, Austrian-born Management Consultant

INTRODUCTION: 
What gets measuredI just wrote the Managing Director of a client“Most company owners testify that they recognize ‘Business Development’ is a priority….However, closer examination of what issues receive their time --- and ‘Business Development’ tends to receive ‘the time that’s left’ --- which too often tends to be --- not much. Neglecting this priority --- jeopardizes your company’s future, and your company’s value.”

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Options for Retaining… And Developing… Key Employees

Published Articles
Published in

American Printer

on April 28, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“There are no traffic jams… along the extra mile” …….Roger Staubach

INTRODUCTION: 
Privately, you live in fear of losing key employees --- knowing that key employees in a complex industry tend to represent competence --- trust in future performance --- market reputation --- and --- risk --- should you lose any one of them (which eventually, you know you probably will).

Key EmployeesHere are a few questions --- and suggestions --- for creating “ownership in your company’s future… in the ranks” --- that you CAN afford:

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Managing Your Company’s Culture… Is More Important

Published Articles
Published in

American Printer

on April 20. 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“Could you send me your handout on ‘Exit Interviews’..…losing my company president was an untimely surprise…. and there’s a lot I might need to learn before she gets away….” ………………..Client Request

QuestionsINTRODUCTION: 
Finding, developing, and retaining --- your organization’s talent --- is critical to your organization’s future.

I have a few --- possibly uncomfortable questions to ask. And the folks I’m writing to, and for --- know who they are.

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Top-Gun Customers ….Are A Guide --- For Your Future

Published Articles
Published in

American Printer

on Thursday, April 14, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“There is only one boss. The customer. And he can fire everybody in the company ---from the chairman on down --- simply by spending his money somewhere else.”…

………………………………………………………..Sam Walton, founder, Wal-Mart

Top Gun CustomersINTRODUCTION :
We had profound moments of learning --- when we invited-in ---about every 3-6 months --- one of our “top-gun customers”. (And it was a different --- “top-gun customer” --- every 3-6 months.)

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The Immutable Marketing… Law of Success

Published Articles
Published in

American Printer

on April 7, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“Success…often leads to arrogance…and arrogance to failure”……….

Al Ries & Jack Trout, The 22 Immutable Laws of Marketing

INTRODUCTION 
22 Immutable Laws of MarketingOne --- of a series of questions I like to ask when interviewing customer contact and key personnel at a prospective client,

By Sid Chadwick, Chadwick Consulting, Inc.

Talent is God-Given, be humble.

Fame is Man-Given, be thankful.

Conceit is Self-Given…. Be careful” …….John Wooden, UCLA, N2, The Culture Deck 

Introduction :
Feedback LoopWe recently finished-up a Pressroom Performance Improvement Workshop . Mr. Ray Prince was our Resident Technica

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“People Will Pay For Information They Want --- And Can’t Get Otherwise”

Published Articles
Published in

American Printer

on March 23, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“Cultural Fit is a competency-It’s not an extra”...Partial Hiring Profile - for Commercial Printer-Publisher

INTRODUCTION :
Warren BuffettThere’s no other medium as effective as “Print” --- in community publications ---for keeping people in diverse positions, with diverse interests --- connected-up --- with each other.

Tuesday this week I toured a printer/publisher that I’d known about --- but had never personally visited --- and intuitively….wanted to know more.

My time was not wasted. (I now believe I understand their business model.)

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