Published Articles

Feedback Can Be Critical --- To Performance Improvement

Published Articles
Published in

American Printer

on February 18, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“We must believe that we are gifted for something, and that this thing, at whatever cost, must be attained.”…………………..Marie Curie

INTRODUCTION :
Our client’s president was visibly upset…….. visibly angry.

Feedback LoopHis Account Management team was not following-up on his requests. His admonitions were not moving them to do what group discussions had made clear --- needed to be done…….Could be done………….Should be done.

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New Talent… and Clarity…… Drive Your Future

Published Articles
Published in

American Printer

on February 11, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“The best time to plant a tree was 20 years ago. The second best time…. is now.”………………………Chinese Proverb

Plant a TreeINTRODUCTION: 
Every client we work with today has need of key personnel, with relatively rare, seemingly hard to find talents and skills.

Yet, we also see, repeatedly, that those clients --- who are specific in the talents they are seeking --- and the objectives they want to accomplish --- seem to find -- those talents.

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If Not Now…….... When………….?

Published Articles
Published in

American Printer

on February 4, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“One can not afford to neglect opportunity”……..Sun Tzu

INTRODUCTION : 
Most organizations have identified what they want to accomplish this year….However ---What’s the plan?

Who has the plan?

Who’s responsible for…. implementing the plan?

Is the plan --- written? How frequently is the plan reviewed?

Does the plan support our organization’

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Listening is………..

Published Articles
Published in

American Printer

on January 28, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“The key to success is to get out into the store and listen to what associates have to say. It’s terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.”…………..Sam Walton, founder, Wal-Mart

INTRODUCTION: 
It has been my observation that too many Sales Reps, Managers, Supervisors --- and others in leadership positions --- do too much talking, and not enough:

  1. Listening.
  2. Asking --- thoughtful questions --- that elevate the discussion.
  3. Planning --- before their next important discussion --- for what they need and want to learn.
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Pricing, Revenue & Profit Opportunities --- That Are… Too Often… Neglected

Published Articles
Published in

American Printer

on January 21, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“The mind is everything…..What you think….you become.”…..Buddha

INTRODUCTION: 
At a CEO Peer Group Meeting some months back, part of the Agenda they allowed me to present focused on “Pricing, Revenue and Profit Opportunities --- that tend to be Neglected.”

OpportunityThe group was somewhat unique in my experience --- allattendees appeared to represent second generation owners. One or more of their parents, or grandparents, sometimes uncles, etc. --- had started their company, originally. (One attendee --- represented the longest continuous, family-owned print operation in the U.S. --- about 1900…..truly a distinction of honor.)

And, it appeared to me that all f

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Opportunities to Measure… And Improve Performance… Are Significant…!

Published Articles
Published in

American Printer

on January 13, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“If you’re not measuring, capturing, and studying your data…. you’re just another manager with an opinion.”…..Julia Craig, Six Sigma Consultant 

INTRODUCTION:

MeasureDo we capture and study important performance information, and do we report to key personnel what we measured --- for performance improvement?

Last week, our client’s Account Managers stepped-up --- and agreed --- to Weekly Reporting --- for each person --- and the department --- as a whole, to:

  1. »Read more

Customer Service… Your Keys to Future Growth… and Stability

Published Articles
Published in

American Printer 

on January 7, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

 

“The most difficult thing is the decision to act…the rest is merely tenacity….”

……………………...Amelia Earhart

 

INTRODUCTION :


I’ve worked with clients whose Customer Service D

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Company Profitability… Is No Accident… Even When Business Is Slow

Published Articles
Published in

American Printer

on 12/02/2015

By Sid Chadwick, Chadwick Consulting, Inc.

“Combining our Prepress and Customer Service has noticeably improved our on-time delivery score, accelerated our throughput, while also reducing our overtime……” ………Top-Notch Female Supervisor of CSR and Prepress Departments

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Our Most Talented Personnel’s Career Paths… Too Often… Are Unclear

Published Articles
Published in

American Printer

on November 18, 2015

By Sid Chadwick, Chadwick Consulting, Inc.

"We don't have companies going out of business like we did...so the talent pool available is getting smaller....we've begun having our HR Dept. conduct "Career Path" discussions --- with our personnel --- almost all of them --- if we don't, our personnel don't know what top management is thinking, and planning, and when it's too late, it's too late.... and ....expensive...." ............Steve Bearden, CEO, Linemark, Upper Marlboro, MD

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Opportunities....Never…Stop Rolling….But…You’ve Got To --- Get Out Of “Your Comfort Zone”

Published Articles
Published in

American Printer

on 11/11/2015

By Sid Chadwick, Chadwick Consulting, Inc.

“Opportunity is like a bird that never perches……….” …..Claude McDonald

Opportunities Never Stop RollingIntroduction: 
They want me back --- two days next month….their president’s words to his father as I went out the door, “We don’t have him here as often as we should.”

It was clear to me during the visit that, “something, or someone --- had lit a fuse”….!

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