Published Articles

Opportunities to Measure… And Improve Performance… Are Significant…!

Published Articles
Published in

American Printer

on January 13, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

“If you’re not measuring, capturing, and studying your data…. you’re just another manager with an opinion.”…..Julia Craig, Six Sigma Consultant 

INTRODUCTION:

MeasureDo we capture and study important performance information, and do we report to key personnel what we measured --- for performance improvement?

Last week, our client’s Account Managers stepped-up --- and agreed --- to Weekly Reporting --- for each person --- and the department --- as a whole, to:

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Customer Service… Your Keys to Future Growth… and Stability

Published Articles
Published in

American Printer 

on January 7, 2016

By Sid Chadwick, Chadwick Consulting, Inc.

 

“The most difficult thing is the decision to act…the rest is merely tenacity….”

……………………...Amelia Earhart

 

INTRODUCTION :


I’ve worked with clients whose Customer Service D

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Company Profitability… Is No Accident… Even When Business Is Slow

Published Articles
Published in

American Printer

on 12/02/2015

By Sid Chadwick, Chadwick Consulting, Inc.

“Combining our Prepress and Customer Service has noticeably improved our on-time delivery score, accelerated our throughput, while also reducing our overtime……” ………Top-Notch Female Supervisor of CSR and Prepress Departments

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Our Most Talented Personnel’s Career Paths… Too Often… Are Unclear

Published Articles
Published in

American Printer

on November 18, 2015

By Sid Chadwick, Chadwick Consulting, Inc.

"We don't have companies going out of business like we did...so the talent pool available is getting smaller....we've begun having our HR Dept. conduct "Career Path" discussions --- with our personnel --- almost all of them --- if we don't, our personnel don't know what top management is thinking, and planning, and when it's too late, it's too late.... and ....expensive...." ............Steve Bearden, CEO, Linemark, Upper Marlboro, MD

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Opportunities....Never…Stop Rolling….But…You’ve Got To --- Get Out Of “Your Comfort Zone”

Published Articles
Published in

American Printer

on 11/11/2015

By Sid Chadwick, Chadwick Consulting, Inc.

“Opportunity is like a bird that never perches……….” …..Claude McDonald

Opportunities Never Stop RollingIntroduction: 
They want me back --- two days next month….their president’s words to his father as I went out the door, “We don’t have him here as often as we should.”

It was clear to me during the visit that, “something, or someone --- had lit a fuse”….!

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Do You Know Why Your Customers Buy From You…?

Published Articles
Published in

AmericanPrinter

on November 4, 2015

By Sid Chadwick, Chadwick Consulting, Inc.

“We didn’t ask that question in our Customer Surveys…mostly…because… we didn’t recognize its importance, before now….!” ...........CEO of a Multi-Plant Web Company

INTRODUCTION :
Recognize Question ImportanceOur CEO Peer Group Check-ins were in motion, and one of our members was sharing his “Customer Survey” instrument, which his company conducts every year. On listening, and quickly reflecting on his survey questions, I had a couple of suggestions for him to consider.

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Is It Really This Easy….?

Published Articles
Published in

AmericanPrinter

on 10/29/2015

By Sid Chadwick, Chadwick Consulting, Inc.

I like it…..I really like it…..”……….Client President

INTRODUCTION : 
The Western NC Association of Fundraising Professionals has an award evening coming-up in two weeks. (My opinion is that most AFP Chapters have an awards evening --- in the 4th Quarter, everyyear.)

At monthly chapter luncheons, there are well over 60 executive directors in attendance --- most of them smart, well-dressed, hard-working --- professional women.

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Neglecting… Business Development… Can Be… Really… Expensive…!

Published Articles
Published in

American Printer

on 10/21/15

By Sid Chadwick, Chadwick Consulting, Inc.

“We have ignored our sales program and structure too long…and it caught-up with us….we are now in the process of setting-up our sales department…where we can hold staff accountable….we continue to work on increasing communications …between… company and customers….”………CEO’s Peer Group Check-In Report

INTRODUCTION :
Peer Group Check-InToo many organizations seem to think, “Everything is OK --- as long as orders are still coming in”.

Nothing…..could be further from the truth….when customers change suppliers, the last to know that’s in motion….is usually….the current supplier.

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Are You Measuring, Charting… Any… of Your Performance Numbers...?

Published Articles
Published in

AmericanPrinter

on October 13, 2015

By Sid Chadwick, Chadwick Consulting, Inc

“Every CEO of a railroad could tell you their velocity. The velocity tends to be, let’s say, between 20 and 25 miles per hour. This tends to be the average miles per hour that a locomotive travels in a day—22. Doesn’t seem very good. And the difference between 23 and 22 for, let’s say, Norfolk Southern, is worth $250 million in annual profit. That’s huge for a company like that.” ………Jeff Imelt, CEO, GE, McKinsey & Co. Report

 

INTRODUCTION: 
GE is moving to "digitize (that means 'measure, report, and collaboratively improve') performance" --- for their customers --- as part of their contribution for creating value --- as a preferred supplier --- on a worldwide basis. Our companies --- can do the same, in almost every, certainly many --- customer interactions.

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Profound Benefits --- From --- Identifying --- Your Preferred Target Customer Market

Published Articles
Published in

American Printer

on October 7, 2015

By Sid Chadwick, Chadwick Consulting, Inc

“One of the reasons people stop learning… is that they become less and less willing….. to risk failure….” ….John W. Gardner, Stories, Anecdotes and Humor , Joe Griffith

INTRODUCTION :
When, after going through a host of items to review, we identify THE preferred target customer market for a client organization, something magical has a chance to develop.

Preferred Customer MarketFrom that moment on, what we learn from one target organization --- has the opportunity to be meaningful --- at the next target customer. And --- over time, our organization --- our market reputation --- our customer contact personnel --- become recognized experts --- in that target customer market --- if --- we share --- meaningful, useful, and interesting information --- with each other, and with our target customers.

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