By: Sid Chadwick
January 28, 2025
Many Customer Contact personnel tend to forget how important they are to all of their fellow employees, perhaps worth reminding them….!
As “the voice” of their company to many assigned and not yet assigned customers, your voice may be the only friendly voice your customer’s contact person talks to today, or even this week…!
Preparing your questions, and practicing them before you call, can create a tone of friendly confidence – your Buyer recognizes and feels.
A few Sample Questions and Discussion issues, that can serve and benefit your future contacts:
I don’t know when your birthday is… for our Database.
What special promotions are you running this and next month?
Are you using your Database of customers and prospects to send out Blast emails…?
Would your company want someone to manage your Database, and email Blasts…?
Anything significant happening recently in your company…?
Have you ever toured a commercial print plant..? It’s fascinating…what you would see and learn….!
How do you celebrate birthdays at your company?
We have professional designers and copywriters we can connect you to, if you ever need one.
What charitable organizations and fund-raising events does your company support…?
Any projects coming up that a sample or two from us would be helpful to use as a reference….?
Making proactive contact with customers and prospects communicates their importance – to you and your organization.
As the attorney’s commercial says, “It’s just that easy….!"
Sid Chadwick, President
Chadwick Consulting, Inc.
336.558.4939
Comments